At some point in our lives, the natural process of aging may leave us requiring care, or we may experience illness or injury that requires additional support. Many people prefer to receive that care at home, in familiar surroundings and near the comfort of family and other loved ones. In fact, the AARP (a nonprofit, nonpartisan organization supporting people 50+) reports that a full 87% of people aged 65 and older wish to stay in their homes for the foreseeable future.
The thought of welcoming a stranger into your home to care for you or a loved one can be intimidating, but with True Care by your side, it doesn’t have to be. You will likely find that in time your Caregiver (also known as a Home Health Aide, HHA) will come to feel more like family than a paid employee.
If you or a loved one have come to a place in life where care in the home is needed, you deserve to partner with an agency that puts your needs, wants, and goals first. True Care listens, and truly cares for you.
Curious about what home care entails? Read on to learn more about what we do and how we care.
Services We Offer
Home Care Services
Home Health Aides (HHA)
Hospice and Palliative
Private Pay Program
TBI / NHTD / Waiver Program
Medicaid Eligibility Support
Home Based Medical Care
Remote Patient Monitering
What is Home Care?
“Home care” describes any type of medical or non-medical in-home assistance a person receives to help them heal from illness, injury, or another major health event. This assistance is provided by a professional Caregiver / Home Health Aide (HHA), a Registered Nurse (RN), or Licensed Practical Nurse (LPN).
Through True Care, families can work with one of our experienced Caregivers, or with a loved one of their choosing through the New York State CDPAP program.
We assist clients with the application process to ensure continuity of care and satisfaction with the Caregiver. Our Caregivers are selected not only for their caregiving skills but for their character and warmth to deliver our signature home care experience.
Who is Home Care For?
Home care can be life-changing for older adults who want to stay in their own homes and live independently, but need support to do so. It can also provide peace of mind to families that are worried about their loved one’s safety, but cannot take care of them on a regular basis.
Home care supports those aging in place to receive additional support and care services, or for people recovering from illness, injury, childbirth, or another major health event who prefer to recover at home and are medically cleared to do so. Recovering at home can offer many benefits including greater emotional security and comfort, and reduced chance of being exposed to illnesses from other people in the hospital.
If you’re curious whether home care is right for you or your loved one, True Care can help you evaluate which of our services suit your needs best. Each client has a unique care journey, and we’re here to provide supportive services for every stage of that journey.
A large percentage of our clients are covered under Managed Long-Term Care health insurance plans through Medicare and/or Medicaid, however private pay options are also available. We work with clients of all financial backgrounds to coordinate the best possible care for you or your loved one.
How does True Care Operate?
Our Clinical team is available seven days a week to ensure the highest level of care. We offer comprehensive in-home assistance designed to help our clients live the life they want, with the people they love.
True Care is equipped to meet the needs of most home care cases. We understand that each client has a unique care journey, and we’re here to provide supportive services for every stage of that journey.
If you’re curious whether home care is right for you or your loved one, True Care can help you evaluate which of our services suit your needs best.
How is True Care Licensed ?
As a fully bonded and insured licensed home care services agency (LHCSA), True Care is equipped to meet the needs of most home care cases.
Our team is available seven days a week to answer your questions and ensure that you’re receiving the highest level of care possible.
We are pleased to assist you
Regardless of age or stage, be it due to short-term health issues or long-term conditions, there’s no question that healing at home is the best-case scenario. That’s where home care comes in.
True Care provides professional care and support services through professionally trained Home Health Aides in your home setting to allow for maximum independence and the very best quality of life.
True Care keeps care at home.
Our compassionate caregivers can assist with a number of activities on a daily basis. Our highly-trained Home Health Aides are overseen by our Registered Nurses and Case Managers.
7 days a week office support
Offices in all NYC boroughs and Westchester
Multilingual office support
Introductory call for start of services
Long term care insurance billing
Liaise with affiliated care partners
In-person enrollment support
Transition payment options
Enrolling With True Care
The first step is to sign up with a Managed Long-Term Care (MLTC) insurance plan and be sure to register with a plan that covers home care. All the enrollment documentation and necessary forms will be sent to you by a True Care Intake Representative.
NYIA Assessment and Determination
Your Intake Representative will assist you with scheduling your New York Independence Assessment (NYIA). A New York State Nurse will meet with you either at home or online to help determine whether or not you qualify for home care. The NYIA Nurse will determine the type of services and the number of hours that you are approved for.
MLTC Application Approval
During this step, your MLTC insurer will authorize your hours and schedule you to begin receiving services.
We take the time to get to know your preferences and source Caregivers (also known as Home Health Aides or HHAs) that match your requirements for care. We have a diverse team of Caregivers that will be able to cater for your specific needs. We will continue searching to find the right fit for you until you are satisfied and feel you are in good hands with your trained, experienced, and certified Caregiver.
True Care Nurse Visit
A True Care Registered Nurse (RN) will visit your home at the start of your care to determine the role and responsibilities of the Caregiver, depending on your needs. Our Nurse will assess your home care needs, learn about your preferences, and develop the right Plan of Care for you.
Throughout the first week of service, our Quality Assurance team will conduct a Wellness Call to ensure your needs are being met. We are available 24/7 to take your calls should you have any additional questions. Your feedback is of great value to ensure we continue to provide the highest level of care.
Once you are satisfied with your Caregiver, you will be assigned a designated Scheduling Coordinator who will be your point-of-contact for all your needs and questions from that point onward.
Quality of Care
Our Quality Team will regularly review your case to ensure that you have the best experience throughout your care journey.
Book Your Free Consultation
Please fill out the following form to request a free consultation with our team. We look forward to discussing your needs and finding the best combination of services for you.
“Front desk is really helpful and they take their time to listen to your problem, they have empathy for the aides. I love to work with the agency”
“My experience is great with them. They take care of me and are very attentive to my needs.”
“I am very satisfied with true care. My home attendant is very helpful and patient. She has basically become like family.”
“I love this home care. My grandma has been with this agency for the past 7 years and she never had a problem/ bad experience. They always prompt on substitutes if needed or any updates that are happening at the agency. I myself called them a couple of times to clear out a few questions for my grandma and the front desk ladies were so friendly and helpful! Very satisfied!”
True Care really does care about their clients. It’s taken a little while to get to the aid that I currently have but she’s irreplaceable and hard working. Everyone I’ve had the pleasure of speaking to is professional and kind. I’m very thankful that we found this agency because there are a lot of Home Care agencies out there but very few that really care, consider their clients and ultimately want what’s best for them.