True Care Agency
We founded True Care in 2009 with the belief that everyone deserves access to exceptional care delivered with courtesy and kindness. We created a home care agency that would provide personalized care to individuals and families seeking support managing their health and wellbeing at home. Our clients receive the same level of care a family member would provide.
We believe that our clients deserve to receive care that meets their unique needs, and we work closely with individuals and their families to develop care plans that are tailored to their strengths, limitations, and goals. We guarantee appropriate care from professional Caregivers that meet the social, cultural, and emotional needs of every client. We strive to make sure our clients feel seen and are heard.
Our caregivers improve the quality of life of our clients, supporting their independence and giving their families peace of mind.
We believe that family members can and often do play an instrumental role in caring for their loved ones, and we offer the option to designate and reimburse the caregiver of your choice through the New York State CDPAP program. This allows our clients to keep care in the family while still receiving the professional home health care support they need.
True Care Values
At True Care, we place tremendous value on our team of Nurses and Caregivers. Our caregiving and nursing staff provide the highest level of care to our clients day in and day out. We offer flexible scheduling options that allow our Caregivers to create the career of their dreams while still providing the best-in-class care that our clients deserve.
Thank you for considering True Care for your home care needs. We are committed to ensuring every client receives care with dignity, with a Caregiver that supports their individual needs. We look forward to getting to know and care for you, too.
Our three main service lines are:
- Home Care
Caregivers (also known as Home Health Aides or HHAs)
- Private Nurse Services
Registered Nurses and Licensed Practical Nurses
- CDPAP (Consumer-Directed Home Care)
Choose a loved one or trusted friend to be paid to be your caregiver
Mission, Vision, and Values
To deliver the highest quality of home care by trained and specialized professionals. Serving diverse and multicultural communities, their quality of life is our priority. We provide care that feels like family.
To ensure every client receives care with dignity in the comfort of their own home, with a caregiver that supports their individual needs.
We act with compassion and integrity.
We are respectful and inclusive.
We are accountable for our actions.
We strive for innovation and servant leadership.
“Front desk is really helpful and they take their time to listen to your problem, they have empathy for the aides. I love to work with the agency”
“My experience is great with them. They take care of me and are very attentive to my needs.”
“I am very satisfied with true care. My home attendant is very helpful and patient. She has basically become like family.”
“I love this home care. My grandma has been with this agency for the past 7 years and she never had a problem/ bad experience. They always prompt on substitutes if needed or any updates that are happening at the agency. I myself called them a couple of times to clear out a few questions for my grandma and the front desk ladies were so friendly and helpful! Very satisfied!”
True Care really does care about their clients. It’s taken a little while to get to the aid that I currently have but she’s irreplaceable and hard working. Everyone I’ve had the pleasure of speaking to is professional and kind. I’m very thankful that we found this agency because there are a lot of Home Care agencies out there but very few that really care, consider their clients and ultimately want what’s best for them.