Notice of Privacy Practices

Contact Information

Astra Home Care DBA True Care
117 Church Avenue
Brooklyn, NY 11218

truecareny.com
info@truecareny.com
718-854-8783

Dedicated Privacy Hotline:
646-668-5899

Summary

This is a summary of how we may use and disclose your protected health information and your rights and choices when it comes to your information. We will explain these in more detail on the following sections.

Our Uses and Disclosures

We may use and disclose your information as we:
• Treat you
• Bill for services
• Run our organization
• Do research
• Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers’ compensation, law enforcement, or other government requests
• Respond to lawsuits and legal actions

Your Choices

You have some choices about how we use and share information as we:
• Communicate with you
• Tell family and friends about your condition
• Provide disaster relief
• Market our services and/or sell your information

Your Rights

You have the right to:
• Get a copy of your paper or electronic protected health information
• Correct your protected health information.
• Ask us to limit the information we share, in some cases
• Get a list of those with whom we’ve shared your information
• Request confidential communication
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe we have violated your privacy rights

Purpose

TRUE CARE (or We) respect your privacy. We are also legally required to maintain the privacy of your protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and other federal and state laws. We follow state privacy laws when they are stricter or more protective of your PHI than federal law.

As part of our commitment and legal compliance, we are providing you with this Notice of Privacy Practices (Notice). This Notice describes:
• Our legal duties and privacy practices regarding your PHI, including our duty to notify you following a data breach of your unsecured PHI.
• Our permitted uses and disclosures of your PHI.
• Your rights regarding your PHI.

Contact

If you have any questions about this Notice, please contact our dedicated Privacy Hotline 646-668-5899.

PHI Defined

Your PHI is health information about you which someone may use to identify you, and which we keep or transmit in electronic, oral, or written form. Includes information such as your:
• Name;
• Contact information;
• Past, present, or future physical or mental health or medical conditions;
• Payment for health care products or services; or
• Prescriptions.

Scope

We create a record of the care and health services you receive, to provide your care, and to comply with certain legal requirements. This Notice applies to all the PHI that we generate.

We follow and our employees and other workforce members follow the duties and privacy practices that this Notice describes and any changes once they take effect.

Changes to this Notice

We can change the terms of this Notice, and the changes will apply to all information we have about you. The new Notice will be available on request, in our office, and on our website.

Data Breach Notification

We will promptly notify you if a data breach occurs that may have compromised the privacy or security of your PHI. We will notify you within the legally required time frame/no later than 60 days after we discover the breach. Most of the time, we will notify you in writing, by first-class mail, or we may email you if you have provided us with your current email address and you have previously agreed to receive notices electronically. In some circumstances, our business associates, which are described in more detail below, may provide the notification. In limited circumstances when we have insufficient or out-of-date contact information, we may provide notice in a legally acceptable alternative form.

Uses and Disclosures of Your PHI

The law permits or requires us to use or disclose your PHI for various reasons, which we explain in this Notice. We have included some examples, but we have not listed every permissible use or disclosure. When using or disclosing PHI or requesting your PHI from another source, we will make reasonable efforts to limit our use, disclosure, or request about your PHI to the minimum we need to accomplish our intended purpose.

Treatment

We may use or disclose your PHI and share it with other professionals who are treating you, including doctors, nurses, technicians, medical students, or hospital personnel involved in your care. For example, we might disclose information about your overall health condition to physicians who are treating you for a specific injury or condition.

Payment

We may use and disclose your PHI to bill and get payment from health plans or others. For example, we share your PHI with your health insurance plan so it will pay for the services you receive.

Health Care Operations

We may use and disclose your PHI to run our practice and improve your care. For example, we may use your PHI to manage the services you receive or to monitor the quality of our health care services.

Other Uses and Disclosures

We may share your information in other ways, usually for public health or research purposes or to contribute to the public good. For more information on permitted uses and disclosures, see https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html. For example, these other uses and disclosures may involve: (see the following sub-sections)

Our Business Associates

We may use and disclose your PHI to outside persons or entities that perform services on our behalf, such as auditing, legal, or transcription. The law requires our business associates and their subcontractors to protect your PHI in the same way we do. We also contractually require these parties to use and disclose your PHI only as permitted and to appropriately safeguard your PHI.

Health Information Exchanges

We participate in health information exchanges (HIEs), which support electronic information sharing among members for treatment, payment, True Care Notice of HIPAA Privacy Practices, and health care operations purposes. Individuals may opt out of HIEs. We will use reasonable efforts to limit the sharing of PHI in these electronic sharing activities for individuals who have opted out. If you would like to opt out, please contact the Chief Compliance Officer at 718-854-8783, extension 136.

Legal Compliance

For example, we will share your PHI if the Department of Health and Human Services requires it when investigating our compliance with privacy laws.

Public Health and Safety Activities

For example, we may share your PHI to:
• Report injuries, births, and deaths;
• Prevent disease;
• Report adverse reactions to medications or medical device product defects;
• Report suspected child neglect or abuse, or domestic violence; or
• Avert a serious threat to public health or safety.

Responding to Legal Actions

For example, we may share your PHI to respond to:
• A court or administrative order or subpoena;
• Discovery request; or
• Another lawful process.

Research

For example, we may share your PHI for some types of health research that do not require your authorization, such as if an institutional review board has waived the written authorization requirement because the disclosure only involves minimal privacy risks.

Medical Examiners or Funeral Directors

For example, we may share PHI with coroners, medical examiners, or funeral directors when an individual dies.

Organ or Tissue Donation

For example, we may share your PHI to arrange an authorized organ or tissue donation from you or a transplant for you.

Workers’ Compensation, Law Enforcement, or Other Government Requests

For example, we may use and disclose your PHI for:
• Workers’ compensation claims;
• Health oversight activities by federal or state agencies;
• Law enforcement purposes or with a law enforcement official; or
• Specialized government functions, such as military and veterans’ activities, national security and intelligence, presidential protective services, or medical suitability.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, please contact our dedicated Privacy Hotline 646-668-5899, and we will make reasonable efforts to follow your instructions.

You have both the right and choice to tell us whether to:
• Share information, such as your PHI, general condition, or location, with your family, close friends, or others involved in your care
• Share information in a disaster relief situation, such as to a relief organization to assist with locating or notifying your family, close friends, or others involved in your care

We may share your information if we believe it is in your best interest, according to our best judgment, and:
• If you are unable to tell us your preference, for example, if you are unconscious
• When needed to lessen a serious and imminent threat to health or safety

Uses and Disclosures that Require Authorization

In these cases we will only share your information if you give us written permission:
• Marketing our services
• Other uses and disclosures not described in this Notice
You may revoke your authorization at any time, but it will not affect information that we already used and disclosed.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. You have the right to: (see the following sub-sections)

Inspect and Obtain a Copy of Your PHI

You have the right to see or obtain an electronic or paper copy of the PHI that we maintain about you (right to request access). Alternatively, you may request a summary of your PHI or an explanation of your PHI.

Some clarifications about your access rights

• We may require you to make access requests in writing/by submitting an electronically signed form. Requests can be made by phone or in writing to info@truecareny.com
• We may charge a reasonable, cost-based fee for the costs of copying, mailing, or other supplies associated with your request. This fee complies with state/federal laws. If the PHI requested is more than 25 pages, then we may charge a processing fee of $25
• You may request that we provide a copy of your PHI to a family member, another person, or a designated entity. We require that you submit these requests in writing with your signature, and/submit an electronically signed form, and clearly identify the designated person and where to send the PHI. Requests should be made to info@truecareny.com
• You may request that we direct a copy of your PHI to a third party of your choice on a standing, regular basis. We require that you submit these requests in writing/electronically to info@truecareny.com
• If you request a copy of your PHI, we will generally decide to provide or deny access within 30 days, however, if we cannot act within 30 days, we will give you a reason for the delay, verbally or in writing and when you can expect us to act on your request
• We may deny your request for access in certain limited circumstances, however, if we deny your access request, we will provide a written denial with the basis for our decision and explain your rights to appeal or file a complaint

Make Amendments

You may ask us to correct or amend PHI that we maintain about you that you think is incorrect or inaccurate. For these requests please contact True Care Nursing Department at 718-854-8783.
• You must submit requests verbally or in writing/electronically, specify the inaccurate or incorrect PHI, and provide a reason that supports your request. Phone requests can be made to the Privacy Officer at 718-854-8783 or written requests can be sent to info@truecareny.com
• We will generally decide to grant or deny your request within 60 days. If we cannot act within 60 days, we will give you a reason for the delay in writing and include when you can expect us to complete our decision, which will be no longer than an additional 30 days. We will only ask for an extension once in response to a request
• We may deny your request for an amendment if you ask us to amend PHI that is not part of our record, that we did not create, that is not part of a designated record set, or that is accurate and complete
• If we deny your request, we will tell you why in writing. You will have the right to submit a written statement disagreeing with the denial and, if you opt not to submit this statement, you may request that we provide your original request for amendment and the denial with any future disclosures of PHI subject to the amendment. However, we may prepare a written rebuttal to any individual’s statement of disagreement
• We will append the material created or submitted in accordance with this paragraph to your designated record

Request Additional Restrictions

You have the right to ask us to limit what we use or share about your PHI (right to request restrictions). You can contact us and request us not to use or share certain PHI for treatment, payment, or operations or with certain persons involved in your care. We may require that you submit this request in writing. For these requests:
• We are not required to agree;
• We may say “no” if it would affect your care; but
• We will agree not to disclose information to a health plan for purposes of payment or health care operations if the requested restriction concerns a health care item or service for which you or another person, other than the health plan, paid in full out-of-pocket, unless it is otherwise required by law

Request an Accounting of Disclosures

You have the right to request an accounting of certain PHI disclosures that we have made. For these requests:
• We will respond no later than 60 days after receiving the request. • We may ask for an additional 30 days during this 60-day period, but if we do, we will only do it once, provide a written statement of why, and indicate the date by which we intend to send the response
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures, such as any you asked us to make; and
• We will provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will notify you about the costs in advance and you may choose to withdraw or modify your request at that time

Choose Someone to Act for You

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI. We will confirm the person has this authority and can act for you before we take any action.

Request Confidential Communications

You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or at a specific address. For these requests:
• We will not ask for the reason;
• You must specify how or where you wish to be contacted; and
• We will accommodate reasonable requests.

Make Complaints

You have the right to complain if you feel we have violated your rights. We will not retaliate against you for filing a complaint. You may either file a complaint:
• Directly with us by contacting info@truecareny.com. All complaints must be submitted in writing; or
• With the Office for Civil Rights at the US Department of Health and Human Services. Send a letter to

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201

or visit https://www.hhs.gov/hipaa/filing-a-complaint/index.html
or email OCRMail@hhs.gov.

Patient Sharing Information

Sharing your personal and protected health information with other health care entities under familial management of True Care (the “Network Entities”) is prohibited, unless you provide authorization to do so. You and/or the Parent/Guardian of a Minor, authorize and grant True Care permission to share or disclose your personal information, including but not limited to, your name, phone number, mailing address, email address, and specific protected health information, to the other Network Entities, for the purposes of the other Network Entities providing you with information about various programs and services that they may offer, that may be beneficial to you and your healthcare needs. You have the right to revoke this Authorization at any time by submitting your revocation in writing to:

True Care Compliance
117 Church Ave, Brooklyn, NY 11218