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    Frequently Asked Questions

    We have answers to all your questions.

    Frequently Asked Questions

    Is Home Health Care the same as Home Care?

    While they may sound similar, “home care” and “home health care” are actually not the same services. Knowing the difference between home care and home health care can be a huge help when it comes to making an informed decision about how to help your loved one at home.

    “Home care” is a term used to describe any type of non-medical assistance someone receives in their home due to an injury, or illness, or an inability to perform some daily activities of living. This assistance is provided by a professional Caregiver and some of the services include cleaning, cooking, bathing, feeding, and other household chores or daily activities of living for seniors or others who need help to perform these tasks, or cannot perform these tasks on their own.

    “Home health care” is the treatment of illness, injury, disability, or disease through nursing, medical, and other health-related services. These services are provided in the comfort of the patient’s own home and must be performed by a licensed healthcare professional. Home health care requires a written order from a doctor, and is usually performed by a Nurse, Physical Therapist, or Occupational Therapist who comes to the home to provide treatment.

    The difference between home health care and home care is subtle but important. However, both services provide you with the assistance you need to ensure that your or your loved one can live comfortably at home.

    True Care’s home health care and home care services afford safety, comfort, and companionship for those in need, providing an opportunity to live independently with the support of a healthcare professional.

    When does someone need a Caregiver?

    The need for a Caregiver (also known as a Home Health Aide or HHA) varies by person and living circumstances. For older adults who prefer to maintain their independence by choosing to age at home, Caregivers can help them live safely and comfortably in their own home. Some may need help permanently, while others may need temporary help after surgery or an illness. True Care’s certified, trusted Caregivers tend to every personal need while providing true companionship and genuine assistance.

    How do I find the right Caregiver for my loved one?

    Our Caregivers will meet with you and your loved one for a full assessment of everyone’s specific needs, this includes the patient and their family. We meet in the comfort of your home initially, to discuss your emotional, social, and cultural needs, followed by a safety inspection of the residence. We’ll discuss what services are needed and what we provide to support you. True Care will develop a personalized care plan and work with you to complete it to your satisfaction. Only then will we look through our list of compatible Caregivers to find the one that matches your plan. Our process was created to ensure that every client receives the genuine care they deserve. We want to ensure you and your loved ones are as confident as possible in your Caregiver and the care you receive.

    How much does home care cost?

    Costs associated with home care can be covered by Medicaid or Medicare, or you may choose to pay out-of-pocket. Clients who require long-term, ongoing care, may be covered by Medicaid if they meet the criteria for eligibility. Clients who qualify for short-term care could be covered by Medicare as well. For clients who don’t qualify for either, or want to add additional hours to their Medicaid/Medicare plan of care, they can privately pay for home care services. We know it can be confusing, that’s why we are here every step of the way to help simplify the process. Call us today or visit your local office and we’ll be pleased to walk you through the eligibility and enrollment steps as well as help you get started on your home care journey.

    What kinds of services does True Care offer?

    We offer:
    Caregivers (Home Health Aides or HHAs)
    Private client services
    Home infusion therapy
    Hospice and palliative care
    Nurse Services
    CDPAP
    Memory care
    Recreational therapy
    NHTD / TBI Waiver Program

    How can I get in contact with someone to get a Caregiver for my loved one?

    To get in contact with a Caregiver/Home Health Aide representative at True Care, you can call us at 718-854-8783 or request services directly on our website. Our convenient site makes it easy for you to request services by entering your contact information and service preferences. Once filled, a True Care representative will respond within the day to help answer any questions, tend to any concerns, and kickstart your road towards a healthier, happier life.

    What are your hours?

    117 Church Ave, Brooklyn, NY 11218
    Open 8:00 AM — 5:00 PM (Mon—Fri)
    9:00 AM — 5:00 PM (Sat—Sun)

    Where are you located?

    Our main office is located at 117 Church Ave, Brooklyn, NY 11218.

    We also have offices located throughout the 5 boroughs and Westchester. Click here to see all office locations.

    How do I know if I qualify for True Care services?

    You can request services on our website by entering your contact information or by calling us directly on 718-854-8782. A representative will get to know you and your requirements and will help you complete the enrollment process. You’ll be matched with a Caregiver/Home Health Aide that is best suited to your unique needs depending on your eligibility.

    How long does it take to get a Caregiver?

    Depending on whether you’re brand new to home care, or are simply switching home care agencies to True Care, the answer can vary greatly.

    For clients who are already enrolled in a Managed Long-Term Care health plan through Medicaid, the process is relatively straightforward, and we can match you with Caregiver/Home Health Aide almost immediately.

    If you are just beginning your home care journey, you will need to enroll in a Managed Long-Term Care plan through the State. This process can take 4-8 weeks to complete. While this may feel daunting, the True Care Intake Department is there with you every step of the way to help you understand, complete, and submit your application. We are readily available to answer any question or concern you have during the entire process; our goal is make this time as seamless and easy as possible for you or your loved one.

    What if I don’t like my Caregiver?

    We place great importance on matching you to the right Caregiver, and if at any time you feel like the Caregiver assigned isn’t the right fit, True Care will work with you to reassign you a Caregiver you feel is more suited for your needs and desires. You can also try our CDPAP program, which gives you the freedom to designate a friend or a loved one as your designated home care aide, or Personal Assistant as they are known in this program. Visit our CDPAP page for more information or contact us today and we’ll guide you through the enrollment process and eligibility.

    Do you accept insurance?

    True Care is a Licensed Home Care Service Agency (LHCSA) working with Medicaid and Medicare insurance payers. We are also a state-approved Waiver Program provider. We operate under the guidance of the New York State Department of Health and are accredited by The Joint Commission.

    What certifications do your Caregivers have?

    Our team of home care professionals are certified Home Health Aides (HHAs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We require more than standardized industry training, and our Caregivers are chosen for their character and warm communication to deliver our signature in-home care experience.

    To give our clients the individualized care they deserve, our multicultural staff is fluent in English, Spanish, Russian, Mandarin, Cantonese, French, Creole, Vietnamese, Bengali, Korean, Arabic, and more. Call us today to find out if we speak your language!

    Do you offer 24 hour services?

    True Care offers an array of service types to meet your needs. This includes overnight and live-in care. Care types can also be combined to meet your or your loved one’s needs around the clock. For example, you may work with a Caregiver through your Medicaid plan to work regular 8 hour daytime shifts, then pay privately for hourly care from a private duty Nurse for other times of day.

    We work with you to ensure that you get the care you need, when you need it.

    What does a Caregiver do?

    True care staffs a vast team of Caregivers (also known as Home Health Aides or HHAs) who provide assistance with the Activities of Daily Living such as:
     •  bathing
     •  grooming
     •  dressing
     •  light housekeeping
     •  meal preparation
     •  laundry

    Caregivers also assist with accompaniment to doctor’s visits, appointments, grocery shopping, social activities, family events, and religious services. Our Caregivers are certified, trusted, and committed to attend to your every personal care need.

    When should I get a Caregiver for my loved one?

    When you notice your loved one is struggling to perform activities of daily living such as bathing themselves, preparing meals, going up and down the stairs alone, and/or household maintenance, it’s time to look into alternative care options to help them keep their independence in a safe environment. True Care can help guide you every step of the way from finding the right Caregiver to ensuring your loved one’s health is safely taken care of. We know this time in a loved one’s life can be a difficult one–accepting the help they need isn’t always easy. However, True Care’s Caregivers are carefully matched to your loved ones to ensure they fit like a trusted family member in their home and we ensure they receive the care they need that fits their emotional, social, and cultural needs.

    What are the benefits of home health care?

    Home health care can be an important part of the recovery process after surgery or a medical emergency. Patients can receive care from a healthcare professional at home or in a senior living facility, so they don’t have to leave the comfort of their living space. This can be especially beneficial for seniors who want to stay active in their community without having to worry about their health and wellbeing.

    Home health care offers a wide variety of services including physical therapy, occupational therapy, speech therapy, medical equipment rental, and more. Patients who are suffering from chronic diseases such as diabetes or heart disease often benefit greatly from receiving home health care services on an ongoing basis. The Caregivers who provide these services are experienced professionals and are well equipped to support their client’s medical needs.

    Home health Caregivers are trained to handle medical emergencies like falls or seizures occurring in the home environment. They also know what to look for when a client is experiencing more medical incidents that could result in emergency room visits–having a home health Caregiver giving undivided attention to you or your loved one is much safer than waiting until falls or patterns of behavior get worse before seeking help from emergency departments or other medical facilities. Home health care is the best way to maintain your or your loved one’s independence while receiving the care needed.

    What are the pros of home health care?

    Home health care is a great option for patients looking to keep their independence at home, and to avoid the stress of moving and getting settled into a new facility. It can also cost less than the price of assisted living or other types of facilities and similar services.

    Home health care provides peace of mind for both the patient and their family members, offering the comfort of knowing that their loved one is being well cared for in familiar surroundings where they feel safe and secure. Home health care aides are able to help with everything from bathing, dressing, preparing meals, or managing medication schedules —all tasks that can be difficult or impossible for many people aging at home, with chronic conditions or disabilities.

    Home health care allows patients to maintain their independence and quality of life while having assistance with everyday tasks they may need help with. It guarantees safety, comfort, and convenience.

    What are the cons of home health care?

    Home health care is a great way to get the help you need right at home but it may not be for everyone. When exploring options for loved ones in need, there are some potential drawbacks to consider.

    It’s important to note that not all people are comfortable with being at home while receiving medical care. Some prefer to be in a hospital or other facility where they may be in closer reach to a medical professional. Others simply don’t want anyone coming into their house every day and would rather receive care outside the home.

    In some cases, especially if the patient has a lot of needs or if their condition requires extensive medical attention, some people may feel safer or actually require the level of care possible only by being in an appropriate facility or hospital.

    Lastly, some people’s home environments may not be conducive to a proper healing environment. There may be kids, pets, or other adults in the home who are living in ways that aren’t compatible with the needs of the person receiving care. For example, if the home is cluttered a person receiving care may not be able to maneuver safely. Or if there is a smoker in the home and the person receiving care is on oxygen, this can pose a safety hazard.

    Choosing home care is all about meeting the needs and preferences of the person receiving care. Whether the person in question’s preferences dictate that they receive care in a facility, or their case is too complex to be safely managed from home, there are valid reasons to opt for facility-based care in some cases. If you need help deciding whether home care is right for your situation, call True Care today for assistance.

    How does home health care work?

    Home health care is a way to get necessary medical treatment in the comfort of your own home. You can receive care from licensed home health care agencies and hospice agencies. These agencies are regulated by state law and must meet certain standards for the quality of their services.

    Home health care workers are specially trained professionals who work with you and your family to provide you with the individualized care you need. They can help you with medications and any other daily living activities you may need assistance with. In order to receive home health care, you must first obtain a referral from your doctor or another healthcare provider. You may need to fill out paperwork or provide other documentation as part of the application process.

    When you are accepted into the program, a New York State Nurse will visit you at home and perform an assessment in order to determine what type of care is needed based on your needs and limitations, and determine the services and hours you need that your chosen agency will follow. Your agency should then develop a plan of care that combines the state’s determination of care, along with your individual needs to best support you. Each state has its own licensing requirements for home health care workers, so make sure that the person providing this service has met all requirements before allowing them into your home! At True Care, our home health care workers are trained professionals who meet all licensing requirements plus additional training required by True Care.

    What does home health care do for patients?

    Home health care helps patients regain their independence and get back to living their best lives. They can receive care in the comfort of their own homes, surrounded by familiar comforts and the support they need to feel safe, confident, and content.

    These services help patients manage their daily activities of living or chronic conditions, and provides them with comfort during times when performing daily tasks, chores, or running errands would be difficult or impossible for any reason. Home health care also gives the patient’s families peace of mind in knowing that someone close by is available if something goes wrong unexpectedly.

    There are also emotional benefits for patients. Home health care gives them the opportunity to regain confidence in themselves and their ability to manage their own life again, as well as trust in others who are there to help. These benefits give patients more control over their own health, allowing them to make decisions based on what is best for them instead of decisions made for them by others.

    What services does home health care provide?

    Home health care provides Nurses, Physical Therapists, Occupational Therapists, and other medical professionals for people who need help with daily life activities due to illness, injury, or things not being quite as easy as they used to be. Home healthcare workers can also help with things like meal preparation and medication management. These professionals specialize in everything from personal care to medical services. They provide a wide range of services for patients who are recovering from an illness or injury that are tailored to meet your specific needs, and services that help care for patients who need a little additional support in activities that aren’t as easy to perform anymore.

    This can include physical therapy and other treatments, but it also includes companionship and assistance with daily tasks like eating, bathing, and dressing. Home health workers provide these services in the comfort of your own home, ensuring that you do not need to be separated from your loved ones while you’re recovering. They work directly with patients to ensure that they are receiving the best possible care.

    Home health care workers can help organize medical equipment, schedule and attend appointments with doctors or therapists, and can help patients learn new skills like cooking or using their cell phone. They will also coordinate transportation to appointments if needed. Home healthcare services provide multiple advantages and ensure safety for both the elderly and family members.

    What services does home health care not provide?

    Though home health care proves to provide many benefits, there are still some limits within the services that can be provided. Because patients are receiving care at home, they are limited to the equipment that is available at home. If their condition requires special medication and equipment, the patient may also not be able to receive this at home. Call us to find out if we can help.

    What is a medical house call?

    A medical house call is a visit by a Doctor to a home to provide a requested service. Doctors and other specialists make these house calls to care for patients who do not want to or cannot leave their homes to visit a Physician or Medical Specialist’s office, or to avoid an emergency department visit. These house calls are often a part of a wider home-based care program that can also include remote health monitoring and palliative care. The Doctor can be a Primary Care Physician or Specialist, depending on the issue the patient is experiencing.

    If a medical house call is required, you’ll receive a physical examination in your home and discuss your symptoms, followed by any necessary treatment. For example, if you have an ear infection, the doctor may prescribe an antibiotic and then teach you how to administer it yourself. If you have diabetes, they might check your blood sugar levels and provide instructions on how to adjust your diet based on those readings. They may also order tests such as blood work or imaging studies (X-rays, CT scans etc.) if they feel it is necessary for diagnosing your condition.

    Medical house calls are a new way to access quality healthcare, right at home. Doctors come to you, and bring everything you need: the expertise, the equipment, and the medications—all in one convenient visit.

    What is a House Call Doctor?

    Unlike a traditional visit to a doctor’s office, a House Call Doctor actually examines the patient in a home or residential setting. If you’re feeling ill, and need to see a Doctor but can’t get into the office, a House Call Doctor will come to you. House Call Doctors are typically available around the clock, and they can treat minor injuries and illnesses without having the patient wait in an emergency room.

    House Call Doctors can be used for anything from minor colds to major surgery, and they’re often more convenient and less expensive than going to a hospital or clinic. They can be either an internal medicine Practitioner or a Specialist. They typically have a degree in medicine and are licensed in their state. They may also be referred by other Doctors, work at a clinic, or be self-employed.

    House Call Doctors will often travel to a patient’s home, giving them a unique opportunity with patients that they don’t get in an office visit or during hospitalization. They can often provide more personalized care than an in-office visit, and can help you manage your condition in a way that’s best for you.

    What are the benefits of medical house calls?

    A medical house call allows a patient to remain at home instead of having to go to the office for treatment. They are becoming a more popular health care choice for people in need, especially the elderly. They’re more beneficial because these patients may be receiving a whole range of services both at home and at the doctor’s office. Being able to receive this care in their home saves patients’ time, energy, and money.

    A house visit is a great way for doctors and patients to develop a trusting relationship, which is important not just for the care that’s being provided, but also for longer term preventative treatment planning. Additionally they can save you money, and eliminate the inconvenience of scheduling and traveling to an appointment.

    People who are homebound have limited to no mobility, or possess a limited support system are excellent candidates for receiving medical care via house calls. Because a House Call Doctor actually sees the patient in a home or residential setting, the Physician can evaluate the patient’s home safety needs, level of caregiving, and level of necessary socialization. The Doctor can then determine the appropriate recommendations for ensuring the patient’s total health and wellness.

    How often do House Call Providers Visit?

    House Call Provider schedules depend on hospital and agency hours of operation. Some offer 24 hour services while others have varying business hours. How often they will visit you is dependent on the condition being treated and what kind of treatment is being administered. Some medical House Call Providers prefer to schedule appointments, while others will come out on short notice if there’s an urgent need.

    If the patient is receiving ongoing treatment, then they should expect a visit from their House Call Provider every few days. For example, if they need an antibiotic injection every day for three days, your Provider will likely come to your home once each day for those three days. Other conditions may require less frequent visits or no visits at all if they’re not ongoing problems.

    House Call Providers can be booked through your Primary Care Physician or another health care Provider such as a Nurse Practitioner or Physician’s Assistant who works with your Primary Care Doctor regularly. You can also book visits directly with House Call Providers through online platforms.

    What are your privacy practices?

    Please click here to view the Notice of Privacy Practices.