True Care
Office Support

In-office Staff

True Care’s team of in-office healthcare administration professionals work round-the-clock to provide uninterrupted support to clients at all stages of their care journey. Your local True Care office can assist you with everything from general questions about the home care process, to enrollment support, to coordination between clients and Caregivers/Home Health Aides. Our team is made up of a diverse and multilingual group of individuals who all share a passion for helping make the lives of others easier.

Read on to learn more about how our diligent and kind in-office staff work behind the scenes to facilitate our signature home care experience.


7-Days-a-Week Office Support

True Care's in-office administrative staff provides 7-days-a-week office support, ensuring prompt and efficient assistance whenever you need it. Call your local True Care office to be connected with a team member who can help you find the information you need.


Offices In All Boroughs of NYC and Westchester

True Care has offices in all five boroughs of NYC as well as Westchester. We are ever-expanding to better serve the New York City metropolitan area. Your local True Care office is your best point of contact to access information and support throughout your home care journey.


Multilingual Office Support

Our multilingual office support team provides language assistance and ensures effective communication with clients from all backgrounds. Our staff offer multilingual support in languages including English, Spanish, Mandarin, Cantonese, Taiwanese, Bengali, Russian, Creole, Uzbek, Arabic, Korean, Georgian, Fuzhounese, and more.


Introductory Call for Start of Services

Get started with ease and peace of mind with our introductory call, where we discuss your needs and preferences. Here we take the time to get to know you and make sure we can properly gauge the scope of services you need so we can tailor your plan of care to your specific circumstances. Our introduction process is a great time for you to raise questions, get answers, and set expectations for the journey ahead.


Trial Period

Try our services risk-free with our trial period, where you can evaluate the quality of our care before making a long-term commitment. We are confident you’ll receive the care you are looking for.


Long Term Care Insurance Billing

True Care's in-office staff provides long term care insurance billing services, ensuring a hassle-free process for clients and their families.


Liaise With Affiliated Care Partners (Attorneys, Etc.)

We liaise with affiliated care partners, such as attorneys, to provide comprehensive care and support for our clients. You have enough to keep you busy on your home care journey, let us handle the red tape.


Enrollment Support

Our in-person and virtual enrollment support ensures a smooth and efficient enrollment process, with our staff guiding you every step of the way.


Transition Payment Options

True Care offers flexible transition payment options to ensure that our services are accessible and affordable for all clients.


Case Management

Our in-office staff provides expert case management services, ensuring that each client receives personalized care and support throughout the care experience that is tailored to their unique needs.


We Are Here To Support You

While some agencies leave you to navigate the managed long-term care enrollment process alone, True Care is with you every step of the way, so you’re never by yourself and always feel supported.

We’ll make your enrollment process as seamless as possible. We’ll get to know you, your preferences, and find a Caregiver that best fits your needs and lifestyle.

We’ll ask you what language you prefer speaking, what activities you enjoy, even what types of food you like! It’s important to us that you feel comfortable and understand the processes every step of the way.

Book Your Free

Please fill out the following form to request a free consultation with our team. We look forward to discussing your needs and finding the best combination of services for you.


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    What is your relationship to the patient?

    Client Testimonials

    “Front desk is really helpful and they take their time to listen to your problem, they have empathy for the aides. I love to work with the agency”

    Lola A.

    “My experience is great with them. They take care of me and are very attentive to my needs.”

    Viola A

    “I am very satisfied with true care. My home attendant is very helpful and patient. She has basically become like family.”

    Katherine A

    “I love this home care. My grandma has been with this agency for the past 7 years and she never had a problem/ bad experience. They always prompt on substitutes if needed or any updates that are happening at the agency. I myself called them a couple of times to clear out a few questions for my grandma and the front desk ladies were so friendly and helpful! Very satisfied!”

    V. S.

    True Care really does care about their clients. It’s taken a little while to get to the aid that I currently have but she’s irreplaceable and hard working. Everyone I’ve had the pleasure of speaking to is professional and kind. I’m very thankful that we found this agency because there are a lot of Home Care agencies out there but very few that really care, consider their clients and ultimately want what’s best for them.

    Julia D

    Frequently Asked Questions

    Will I be able to keep my primary care provider?

    Yes, you are able to keep a primary care provider with you with some terms ad conditions. Visit the service page for the proper information and guidance. Yes, you are able to keep a primary care provider with you with some terms ad conditions.