Ways of Reporting COVID-19 Using IVRMarch 24, 2020
To all our True Caregivers:
We want to continue to thank you for being on the front line everyday when you show up to care for your clients. It is important that we care for everyone in this time of need. We want to remind you of what you should look for when caring for your clients during this time.
What to look for or ask your clients:
1. Ask or observe if the client’s condition regarding upper respiratory symptoms (e.g. cough, sore throat, fever, or shortness of breath)
2. Ask the patient, “Have you traveled to a country with a travel restriction due to coronavirus within the past 14 days?”
3. Ask the patient, “Have you had contact with any suspected or confirmed individuals with COVID-19?”
If you answer Yes, to any of these questions above, it’s important that you report right away! Here is how you can report:
1. Call 929-474-9322, our Coronavirus Emergency Hotline and leave a message.
2. Call your Coordinator
3. Use the new IVR codes to report when clocking out.
New IVR Codes:
|994||Patient exposed to persons suspected or confirmed positive for coronavirus|
|995||Patient traveled to country with widespread coronavirus in the past 14 days|
|996||Patient has a fever or respiratory symptoms|
|997||Aide exposed to person suspected or confirmed positive for coronavirus|
|998||Aide traveled to country with widespread coronavirus in the past 14 days|
|999||Aide has fever or respiratory symptoms|
Requesting Personal Protective Equipment:
We are supplying PPE to all active aides who are on a case. Please complete this form online to submit your requests and someone from True Care will contact you to fulfill your order.
Our office hours are changing on a daily basis. Please call our main line to speak with a True Care representative before visiting any True Care office.
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