Ways of Reporting COVID-19 Using IVR

March 24, 2020

By True Care

To all our True Caregivers:

We want to continue to thank you for being on the front line everyday when you show up to care for your clients. It is important that we care for everyone in this time of need. We want to remind you of what you should look for when caring for your clients during this time.

What to look for or ask your clients:

1.  Ask or observe if the client’s condition regarding upper respiratory symptoms (e.g. cough, sore throat, fever, or shortness of breath)

2.  Ask the patient, “Have you traveled to a country with a travel restriction due to coronavirus within the past 14 days?”

3.  Ask the patient, “Have you had contact with any suspected or confirmed individuals with COVID-19?”

If you answer Yes, to any of these questions above, it’s important that you report right away! Here is how you can report:

1.  Call 929-474-9322, our Coronavirus Emergency Hotline and leave a message.

2.  Call your Coordinator

3.  Use the new IVR codes to report when clocking out.

New IVR Codes:

994Patient exposed to persons suspected or confirmed positive for coronavirus 
995Patient traveled to country with widespread coronavirus in the past 14 days
996Patient has a fever or respiratory symptoms
997Aide exposed to person suspected or confirmed positive for coronavirus
998Aide traveled to country with widespread coronavirus in the past 14 days
999Aide has fever or respiratory symptoms 

You can view these IVR codes online. 

Requesting Personal Protective Equipment:

We are supplying PPE to all active aides who are on a case. Please complete this form online to submit your requests and someone from True Care will contact you to fulfill your order. 

Office Hours: 

Our office hours are changing on a daily basis. Please call our main line to speak with a True Care representative before visiting any True Care office. 

Thank you and stay safe!

ABOUT TRUE CARE

True Care is a Licensed Home Care Agency providing personalized home health care and support services to families throughout New York City, Westchester County, and the Hudson Valley. Founded in 2009, True Care has expanded to meet the growing demand for affordable, quality care. With 15 True Care locations throughout the region, our diverse community of caregivers serve all clients with a common goal—providing outstanding home care experiences with dignity and respect. We empower our clients to remain at home with greater ease and safety. From our home health assistance and nursing care services to our comprehensive support services and caregiver certification programs, our work is an expression of our deep commitment to each client and every family we serve. True Care is accredited by The Joint Commission, meeting the industry’s highest nationally recognized standards of care.

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Ways of Reporting COVID-19 Using IVR

March 24, 2020

By True Care

ABOUT TRUE CARE

True Care is a Licensed Home Care Agency providing personalized home health care and support services to families throughout New York City, Westchester County, and the Hudson Valley. Founded in 2009, True Care has expanded to meet the growing demand for affordable, quality care. With 15 True Care locations throughout the region, our diverse community of caregivers serve all clients with a common goal—providing outstanding home care experiences with dignity and respect. We empower our clients to remain at home with greater ease and safety. From our home health assistance and nursing care services to our comprehensive support services and caregiver certification programs, our work is an expression of our deep commitment to each client and every family we serve. True Care is accredited by The Joint Commission, meeting the industry’s highest nationally recognized standards of care.

Leave a Comment

Subscribe to
Our E-News 

Enter your email address in the form below to receive the latest updates from True Care. 

More Articles

Subscribe to
Our E-News 

Enter your email address in the form below to receive the latest updates from True Care. 

More Articles
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