Blogs
Ways of Reporting COVID-19 Using IVR
March 24, 2020To all our True Caregivers:
We want to continue to thank you for being on the front line everyday when you show up to care for your clients. It is important that we care for everyone in this time of need. We want to remind you of what you should look for when caring for your clients during this time.
What to look for or ask your clients:
1. Ask or observe if the client’s condition regarding upper respiratory symptoms (e.g. cough, sore throat, fever, or shortness of breath)
2. Ask the patient, “Have you traveled to a country with a travel restriction due to coronavirus within the past 14 days?”
3. Ask the patient, “Have you had contact with any suspected or confirmed individuals with COVID-19?”
If you answer Yes, to any of these questions above, it’s important that you report right away! Here is how you can report:
1. Call 929-474-9322, our Coronavirus Emergency Hotline and leave a message.
2. Call your Coordinator
3. Use the new IVR codes to report when clocking out.
New IVR Codes:
994 | Patient exposed to persons suspected or confirmed positive for coronavirus |
995 | Patient traveled to country with widespread coronavirus in the past 14 days |
996 | Patient has a fever or respiratory symptoms |
997 | Aide exposed to person suspected or confirmed positive for coronavirus |
998 | Aide traveled to country with widespread coronavirus in the past 14 days |
999 | Aide has fever or respiratory symptoms |
You can view these IVR codes online.
Requesting Personal Protective Equipment:
We are supplying PPE to all active aides who are on a case. Please complete this form online to submit your requests and someone from True Care will contact you to fulfill your order.
Office Hours:
Our office hours are changing on a daily basis. Please call our main line to speak with a True Care representative before visiting any True Care office.
Thank you and stay safe!
No comments found.Leave a Comment

Delicious and Nutritious Snack Ideas for Seniors
Meals that Heal” isn’t just a saying—it’s a lifestyle choice that empowers us to improve our health through the foods we eat. The more we discover about nutrition, the clearer it becomes that it is essential for healthy aging. A well-balanced diet focuses on fueling your body with fruits, vegetables, lean proteins, whole grains, and […]

Fall Prevention: Keeping Older Adults Safe
All adults aged 65 and over are at risk for a fall. According to the Centers for Disease Control (CDC), more than 14 million older adults fall annually in the U.S. Falls are a major public health problem and the leading cause of injury for seniors. For older adults, falls can be serious—even deadly. Older […]

CDPAP Changes: Terms You Need to Know
New York’s Consumer Directed Personal Assistance Program (CDPAP) is undergoing major changes and many people are wondering how these changes will affect them. We know this can be confusing, but don’t worry–True Care is here to help you navigate these updates. What Are the CDPAP Changes? New York State is combining all the agencies that […]

Breaking Barriers in Healthcare: The Inspiring Stories of Black American Trailblazers during Black History Month
During Black History Month, it is important to recognize and celebrate the incredible achievements and contributions of Black Americans in various fields. In the healthcare industry, Black Americans have played a crucial role in breaking barriers and paving the way for future generations. True Care Home Care is honored to highlight the inspiring stories of […]

10 Heart Healthy Tips
February is Heart Health Month, a time dedicated to raising awareness about cardiovascular health and promoting healthy habits. Taking care of your heart is essential for overall well-being and longevity. Whether you’re young or old, it’s never too early or too late to start prioritizing heart health. In this article, we will provide you with […]