Medical Escort

What is medical transportation?

Medical transportation is a non-emergency medical service for people who need assistance or company getting to and from doctor’s appointments or same-day (outpatient) procedures. Our Hospital-to-Home™ companions are your chaperones to and from medical visits. Whether you’re headed to a doctor’s appointment, pharmacy, or senior or adult day care, you can keep all your appointments with medical transportation.

If your doctor schedules an outpatient procedure, you must have a responsible adult who can take you home. When family or friends aren’t available, your Hospital-to-Home™ companion is. Whenever you need to go in for a medical appointment or procedure, simply contact True Care. One of our companions will go with you to the office, wait until your procedure is finished, and return home with you.

How Does Medical Transportation Work?

Medical transportation is an important benefit for seniors and people with disabilities who need assistance getting to and from medical appointments. We offer non-emergency medical transportation for all your medical needs.

You can use medical transit to go to the doctor, drug store, or anywhere you receive care. With medical transportation, no-shows, missed appointments, and overbookings are a thing of the past.

Our healthcare transport can meet your medical needs if you live in Brooklyn, Manhattan, Queens, Bronx, Staten Island, or Westchester County.

Medical Transportation in New York - Elderly Healthcare Transit - True Care

Services We Offer

Home Care Services

Home Health Aides (HHA)

Private Pay Program

Memory Care

Veteran Care

Hospice and Palliative

Recreational and Engagement Programs

Medical Escort

Care Management

Companion Care

TBI / NHTD / Waiver Program

Who Can Benefit from Medical Transportation?

Our travel companions offer peace of mind when loved ones or caregivers can’t be there. Medical transit services are a great option for people with disabilities or seniors who need elderly medical transportation assistance.

We help with:

Hospital Trips

Physical Therapy

Medical Travel

Business Trips

Doctor's Appointment

Surgery Accompaniment

Vacations

Prescription Pickup

Book Your Free Consultation

Please fill out the following form to request a free consultation with our team. We look forward to discussing your needs and finding the best combination of services for you.

ClientTestimonials

“Front desk is really helpful and they take their time to listen to your problem, they have empathy for the aides. I love to work with the agency”

Lola A.

“My experience is great with them. They take care of me and are very attentive to my needs.”

Viola A

“I am very satisfied with true care. My home attendant is very helpful and patient. She has basically become like family.”

Katherine A

“I love this home care. My grandma has been with this agency for the past 7 years and she never had a problem/ bad experience. They always prompt on substitutes if needed or any updates that are happening at the agency. ”

V. S.

True Care really does care about their clients. It’s taken a little while to get to the aid that I currently have but she’s irreplaceable and hard working. Everyone I’ve had the pleasure of speaking to is professional and kind. I’m very thankful that we found this agency because there are a lot of Home Care agencies out there but very few that really care, consider their clients and ultimately want what’s best for them.

Julia D

Frequently Asked Questions

Does my insurance cover medical transportation services?

If medical transportation occurs during your approved hours of service, healthcare transport is covered the same way your caregiver’s hours are covered. You can request extra hours from your insurance company if you need medical transportation beyond your regularly covered hours.

When would I need healthcare transport?

If you have a same-day or outpatient procedure (e.g., a colonoscopy or cataract surgery), you will need an adult chaperone to pick you up and take you home. Your companion gets you to your procedure on time, waits until you are ready to be discharged, and goes back home with you.

Does medical transit include transportation?

If you need assistance with arranging transportation, that can be arranged in addition to the care transportation.

Will my companion stay with me during my appointment or procedure?

Yes! You can request your companion to stay with you during the appointment or procedure. They can also help you take notes and record information.

True Care
Medical Transportation Service

What is medical transportation?

How Does Medical Transportation Work?