Care with a team that cares for you.
We’ll make your enrollment process as seamless as possible. We’ll get to know you, your preferences, and find a Caregiver that best fits your needs and lifestyle. We’ll ask you what language you prefer speaking, what activities you enjoy, even what types of food you like! It’s important to us that you feel confident and understand the process every step of the way.
We will walk you through each stage of the process and prepare you for what’s to come. Here’s a basic overview of the steps to enroll:
01
Registration
The first step is to sign up with a Managed Long-Term Care (MLTC) insurance plan and be sure to register with a plan that covers home care. All the enrollment documentation and necessary forms will be sent to you by a True Care Intake Representative.
02
NYIA Assessment and Determination
Your Intake Representative will assist you with scheduling your New York Independence Assessment (NYIA). A New York State Nurse will meet with you either at home or online to help determine whether or not you qualify for home care. The NYIA Nurse will determine the type of services and the number of hours that you are approved for.
03
MLTC Application approval
During this step, your MLTC insurer will authorize your hours and schedule you to begin receiving services.
04
Caregiver Selection
We take the time to get to know your preferences and source Caregivers (also known as Home Health Aides or HHAs) that match your requirements for care. We have a diverse team of Caregivers that will be able to cater for your specific needs. We will continue searching to find the right fit for you until you are satisfied and feel you are in good hands with your trained, experienced, and certified Caregiver.
05
True Care Nurse Visit
A True Care Registered Nurse (RN) will visit your home at the start of your care to determine the role and responsibilities of the Caregiver, depending on your needs. Our Nurse will assess your home care needs and learn about your preferences, and develop the right Plan of Care for you.
06
Wellness Call
Throughout the first week of service, our Quality Assurance Team will conduct a Wellness Call to ensure your needs are being met. We are available 24/7 to take your calls should you have any additional questions. Your feedback is of great value to ensure we continue to provide the highest level of care.
07
Scheduling Coordinator
Once you are satisfied with your Caregiver, you will be assigned a designated Scheduling Coordinator who will be your point-of-contact for all your needs and questions from that point onward.
08
Quality of Care
Our Quality Assurance Team will regularly review your case to ensure that you have the best experience throughout your care journey.
