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New York’s Consumer Directed Personal Assistance Program (CDPAP) is undergoing major changes and many people are wondering how these changes will affect them. We know this can be confusing, but don’t worry–True Care is here to help you navigate these updates.

What Are the CDPAP Changes?

New York State is combining all the agencies that offer CDPAP services into a single contract, Public Partnerships LLC (PPL). This means that instead of working with different agencies, people using CDPAP must now work through PPL for their services. This change has created many concerns, including possible disruptions in Caregiver pay, lower quality of services, and delays due to new processes.

What These CDPAP Changes Mean for You

If these changes go as planned, the shift to a single agency could:

• Reduce Choice: Restricting your ability to choose a care agency that understands your unique needs, languages, and culture
• Disrupt Care: Putting strain on the system, causing delays and administrative errors
• Create Uncertainty: Threatening the continuous, personalized care you get from your Caregiver.

Important Terms to Understand

Many new words and terms are being used to talk about these changes. We’re committed to making sure you understand what these new rules mean so you can continue getting the care you trust.

Here’s our CDPAP glossary to make these changes as clear as possible.

CDPAP (Consumer Directed Personal Assistance Program): A New York Medicaid program that lets seniors and people with disabilities hire a loved one as their paid family Caregiver

Medicaid: A government health insurance program that helps pay for services like CDPAP for eligible individuals

PPL (Public Partnerships LLC): The single agency that will now oversee CDPAP services in New York under the new rules

Fiscal Intermediary (FI): An organization that handles Caregiver pay and paperwork for the CDPAP program

Provider Agency: An organization that helps participants manage the CDPAP services before the shift to PPL

Personal Assistant: A Caregiver hired by the program to provide services

Care Plan: An outline of services a participant needs, created with input from their doctor and care team

Self-Direction: The ability for participants to choose and manage their own care, such as hiring and training their Personal Assistant.

Actions You Can Take

Knowing these terms and staying informed will protect the integrity of your care. No matter what changes take place, we’re committed to ensuring uninterrupted, personalized care.

Safeguard your care with us:

• Contact Us: Our team is here to guide you through these changes and answer your questions
• Train Your Caregiver: Enroll your Caregiver in our FREE Personal Care Assistant (PCA) Training Program—your Caregiver becomes True Care certified and you continue receiving services without disruption
• Stay Connected: Sign up for updates and join us in fighting for your independence and right to choose.

Understanding the changes to CDPAP is key to ensuring your care continues smoothly. True Care is here to help you understand these changes, so they don’t disrupt your care. Together, we’re putting your independence first in care.